FAQ
Frequently asked questions. If you still need help, please contact us.
General Questions
The item I wanted is now out of stock, what can I do?
Everything preorder has unlimited stock. We don't typically order extras. If we do they will be uploaded to our Ready to Ship collection once they arrive. If we don't have the size you need in ready to ship, we can always get it in a custom order!
I am unsure what size to choose?
Please visit our Size Chart Page, this can help you narrow down sizes!
How can I find out about upcoming promotions?
The best way to learn about promotions and sales is by joining our VIP Page on Facebook!
Orders
Can I change or cancel my order?
Once you place an order, unfortunately we cannot change the order. If you fill out a contact form in our Contact Us page we can cancel the order from our end.
How do I use promo code?
When you get to the checkout page there is a box at the bottom for gift cards and discount codes.
I have placed an order and didn't receive confirmation email?
Please give a full 24 hours for a confirmation to come to your email. If you still don't receive one, please reach out to us and we will confirm.
Returns
Can I return a sale item?
Sale items are final sale. Please ensure you order the correct sizing and print before confirming your order.
How do I return an item?
Please reach out to our team to start a return.
Do you accept refunds?
We want you to love your purchase! Our return and exchange policy is outlined on our Returns Policy page. Please review it for full details regarding eligibility and timelines.
Shipping
Can I track my parcel online?
Once we fulfill orders, you will receive a tracking number through the email you listed during checkout.
How long does delivery take?
Please visit our shipping policies for full details on our shipping information.
Sweet Pea Bamboo & Boutique specializes inbamboo baby clothing, bamboo pajamas, and boutique children’s appareldesigned for comfort, quality, and style. Our FAQ page is here to help answer common questions about bamboo fabric, sizing, shipping, and care.